Legal
Terms of Service
Last updated May 18, 2026
1. Acceptance of Terms
By accessing or using the TrustekAI platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by Innovenses Pty Ltd ("TrustekAI", "we", "us"), an Australian company headquartered in Melbourne. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
2. Service Description
TrustekAI is an AI agent governance, observability, and compliance platform. It ingests telemetry from your AI agents, evaluates events against policies and AI sentinels, captures compliance evidence, and provides dashboards and APIs for operating an AI agent fleet under regulatory oversight. We may modify the Service at any time; we will provide reasonable notice of any change that materially reduces functionality.
3. Account Registration
To use the Service you must create an account and provide accurate, current information. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use of your account.
4. Acceptable Use
You agree not to (a) use the Service to violate any law, regulation, or third-party right; (b) attempt to gain unauthorized access to or interfere with the integrity of the Service; (c) reverse engineer the Service except to the extent expressly permitted by law; (d) use the Service to develop a competing product; or (e) submit content that is unlawful, infringing, or that contains malware. We may suspend access if usage materially degrades the Service for other customers.
5. Customer Data
"Customer Data" means data you, your end users, or your agents transmit to or through the Service. You retain all rights, title, and interest in Customer Data. You grant TrustekAI a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process Customer Data solely to provide and improve the Service for you. We do not train foundation models on your Customer Data without your written consent.
6. Privacy and Security
Our handling of personal information is described in our Privacy Policy. We maintain administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, or disclosure. Specific security commitments (encryption, key management, retention, sub-processor list) are provided in the applicable order form or Master Services Agreement.
7. Fees and Payment
Fees for paid plans are described in your order form or quote. Unless otherwise specified, fees are billed annually in advance and are non-refundable. Late payments accrue interest at 1.5% per month or the highest rate permitted by law, whichever is lower. You are responsible for all applicable taxes other than taxes on TrustekAI's net income.
8. Term and Termination
These Terms remain in effect until terminated. Either party may terminate for material breach if the other party fails to cure within thirty (30) days of written notice. We may suspend or terminate immediately for (a) non-payment beyond fifteen (15) days; (b) breach of the Acceptable Use section; or (c) legal compulsion. On termination, you may export Customer Data for thirty (30) days after which we will delete it in accordance with our data retention policies.
9. Confidentiality
Each party will protect the other's Confidential Information using at least the same degree of care it uses for its own confidential information of like importance, and in any case no less than reasonable care. Confidential Information does not include information that is public through no fault of the receiving party, was rightfully known prior to disclosure, or is independently developed without reference to the disclosing party's information.
10. Warranties and Disclaimers
TrustekAI warrants that the Service will perform materially in accordance with its published documentation. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND TRUSTEKAI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES PAID BY YOU TO TRUSTEKAI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
12. Indemnification
Each party will defend the other against third-party claims arising from its breach of these Terms, and will indemnify the other against amounts finally awarded by a court of competent jurisdiction or agreed in settlement. TrustekAI will additionally defend you against third-party claims that the Service, when used as permitted, infringes a third party's intellectual property rights.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflicts-of-law principles. Each party submits to the exclusive jurisdiction of the courts located in Melbourne, Victoria for any dispute not subject to binding arbitration under an applicable order form.
14. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified to you by email or in-product notice at least thirty (30) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.
15. Contact
Questions about these Terms can be sent to legal@trustekai.com. Notices under these Terms must be sent to that email address with a copy to the registered office of Innovenses Pty Ltd.